A man has been left stunned after being given a super-furrier hair care package worth thousands of dollars by a shampoo and conditioner company.
Andrew Smith, 24, from Sydney’s west coast, said he had been given the shampoo and styling products from Hair Solutions, a company he was using for hair care at the time.
“I don’t even know what to say about this,” Mr Smith told the ABC.
Hair Solutions director Paul Dutton said Mr Smith’s shampoo and conditioning had been made by a company called “The Hair Guys” which was registered in the UK and was also in the Australian market.
He said Mr Dutton had been “surprised” by the offer, which Mr Smith said was “one of the worst things” he had ever received.
“He’s very, very disappointed,” Mr Duttons father said.
Mr Smith said the package included a shampoo, a styling kit, conditioner and shampoo, plus two other products, which he did not want to reveal.
“They came in a big box and we just walked out and bought them,” Mr, Smith said.
Mr Smith had been using Hair Solutions shampoo and Conditioner, which is manufactured by American company, American Cosmetics and is available in the US.
The company has been given a 30-day suspension of operations in Australia by the Australian Competition and Consumer Commission (ACCC) because of its failure to comply with Australia’s consumer law.
ACCC Commissioner Rod Sims said the company had been in Australia for 18 months, had received “great service” and was a “good Australian company”.
“We are not taking any action against the company at this time,” Mr Sims said.
“The ACCC is not considering any further action at this stage.”
Mr Smith’s father said he believed his son was entitled to a refund from the shampoo company, which was a refund for the product.
A spokesperson for Hair Solutions told the Sydney Morning Herald they had “no further comment”.
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